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Policies

SHIPPING POLICY

Thank you for visiting and shopping at www.www.liontelf.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping delivery timelines are purely estimates and are not guaranteed.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

BigToes Collectibles ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

BigToes Collectibles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

BigToes Collectibles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. We do our best to pick and ship only the mint and near mint boxes. Anything worse that near mint I will have list as such. 

International Shipping Policy

We currently only ship internationally to Canada. Please be aware of shipping times. I have seen delays up to 2 months during extraordinary situations like covid or extreme weather conditions.